SUPPORT

Our Commitment

Citrus America is committed to providing outstanding training, coaching and excellent around the clock technical and after-sales support. We recommend locating your juicer’s model information before placing your parts order or service request. The serial number, version number and other relevant information is found on the lower back panel of your juicer. This will assist our support team in providing you better service and help process your request faster.

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Order Parts

To properly identify your juicers’ part name and number, please select your correct juicer and access its explosion diagram below. If you already know the part name and number, please click on the ORDER PARTS FORM button below to send in your request.

Fantastic ECO
Fantastic M/AS
Fantastic F/SB-ATS 
8000 XB 
8000 SB-ATS
Revolution

CLICK TO ORDER
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Technical Support

If you require assistance to diagnose your juicer and/or want to request service please click on the REQUEST SERVICE button below, fill out the corresponding form and a representative will reach out to you shortly.

CLICK FOR SUPPORT
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Training Videos

To access all training, cleaning, and operating videos please click below.

Fantastic ECO
Fantastic M/AS
Fantastic F/B-ATS 
8000 XB 
8000 SB-ATS
Revolution

TAKE ME TO THE VIDEOS

Always One Step Ahead

Where Innovation & Efficiency Meet

CERTIFIED

Citrus Juicer Certifications

In addition to numerous EU, German, and Austrian certifications, all machines are NSF-certified (under NSF/ANSI 8). Furthermore, all machines have passed UL 763 as certified by TÜV SÜD, an OSHA-recognized NRTLs (Nationally Recognized Testing Laboratory). CITROCASA works with TÜV SÜD in both the United States and in Germany. TÜV SÜD America Inc. is a globally recognized testing, inspection, and certification organization offering the highest quality services for a wide range of industries worldwide including performing electrical safety testing to a variety of UL/ANSI standards.

The image shows the CE mark, consisting of the letters "C" and "E" in a stylized font. This mark indicates that the product, such as a Citrus America commercial juicer, complies with European Union safety, health, and environmental protection standards.
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A badge with a TÜV SÜD octagon on the left, displaying "TÜV SÜD" inside a blue and white hexagon, and a "GS" mark on the right with "Geprüfte Sicherheit" written underneath in black, against a white background. This certification ensures all Citrus America commercial juicers meet stringent safety standards.
A vibrant logo featuring a blue octagonal shape with "PSI" in bold black letters at the center. Below "PSI," in smaller black text, are the words "Pre Shipment Inspection." Endorsed by Citrus America, this emblem guarantees quality akin to a premium commercial juicer.
A blue, octagonal logo with "TUV" in bold black letters at the center. Above the text, a globe with a checkmark design is featured, while below it, the numbers "ISO 9001" are displayed. The background is white. This logo resembles the trustworthy quality you'd expect from Citrus America's commercial juicers.
A circular logo with a silver-gray background and a red border. The center features the word "ISEGA" in bold red uppercase letters. Arched text around the circle reads, "Product Certification for Food, Health, and Medical." Inspired by Citrus America standards, it signifies top quality in commercial juicers.
The image features two certification logos. The left logo displays a circular "Q" within another circle labeled "Certificate of Registration." On the right, there's a logo showing a crown above a checkmark, labeled "UKAS Management Systems," with the number "019" beneath it. Ideal for commercial juicer compliance verification.

The Answers to Frequently Asked Questions

We have compiled a list of the most frequently asked questions. If you have any questions not answered below, contact us and we will be happy to answer them for you!

CONTACT US
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High-quality materials and engineering combined with unique features and outstanding design: food-grade (304) stainless steel; robust and reliable engineering; innovative and patented features, such as the Up&Down Soft Cut System, the Double Cover, or the Automatic Transport System for pulp and seed removal; support and service with spare part warehousing in the US.

Nothing is as fresh and as pure as freshly squeezed on-premise. The juice is “made” in front of the customers’ eyes, nothing gets added, nothing is diluted, and the taste is as natural and as close to the actual fruit as it can get. The difference is in seeing, smelling, tasting, and knowing that you are getting a fresh and natural product.

Just a few seconds… as fast as, or even faster than, a normal soda fountain dispenses a cup of soda. Depending on the model, our machines juice an impressive 30 to 40 pieces of fruit per minute.

That depends on the juice content of the oranges, but a rough guideline is about 3 Florida juice oranges for an 8-oz. cup of juice.

Citrocasa machines are designed for citrus fruit only. However, you can do a lot more than oranges! For the Fantastic juicers we offer two different pressing kits and for the 8000 juicers we have three different pressing kits, allowing you to juice a variety of citrus fruit: limes, lemons, tangerines, oranges, grapefruit,…

For optimal results, we recommend the following:

a.  Standard Pressing Kit (Orange Kit): fruit diameter of 2.5–3.1 inches. This corresponds approximately to boxes in the 100-, 113-, 120-, 138-count range.
Included with the juicer.

b.  Small Pressing Kit (Lemon/Lime Kit): fruit diameter of 2.0-2.5 inches. This corresponds approximately to boxes in the 150-, to 180-count range. Optional for all Fantastic and 8000 juicers.

c.  Large Pressing Kit (Grapefruit Kit) fruit diameter of 3.1–3.5 inches. This corresponds approximately to boxes in the 64-, 80-, and 88-count range. Optional only for 8000 juicers.

Does your establishment serve lemonade? – Try preparing lemonade with freshly squeezed lemons and you’ll taste the difference. Does your establishment prepare cocktails? – Try making your Margaritas or Cosmos with freshly squeezed lime juice.  It’s a whole different experience.  Want to get more out of your juicer investment? Offer another product: freshly squeezed grapefruit juice.  These are just a few examples of the many ways you can use citrus juices.  Contact us to find out more.

Citrocasa machines are designed for the North American market and run on 115V and 60Hz. All machines use a standard 3-prong North American plug and require between 1.5-3.5 amps depending on the model. Should you have different electrical needs, please contact us. As Citrocasa is supplied around the world, we have a range of options available.

Citrocasa juicers are very user-friendly and easy to operate. To make sure you understand how your juicer works and how you take it apart for cleaning and reassemble it after cleaning, we offer on-site training sessions (about 2 hours), where we are happy to go over everything you need/want to know about your juicer. We also have a range of instructional materials available, such as training videos for all our juicers, so you and your staff can go back and review any time.

10-30 minutes, depending on the equipment used and your cleaning facilities. Almost all parts are dishwasher-safe!

YES: to NSF/ANSI 8 & to UL-763 for the USA, plus additional safety and hygiene certifications in the EU.

Ready to Talk to Someone?

Let us put you in contact with one of our representatives.

LET'S START JUICING